Ordered for 1-2pm slot, but delivery only came close to 2.30pm! We were so hungry and frustrated as it it delayed the birthday celebration. Since it is a timeslot of 1 hour, it will be good to give customers a heads-up of roughly what time we can ... Moreexpect, or let us indicate the approximate time preferred.
Food was overall delicious. Portions were hearty. Food was served warm and packaged. Some dishes were however too salty - swiss mushroom pasta, and the Asian fish.
However, we were disappointed that the menu was different from what we ordered and we were not informed about it. We ordered the Western set but it ended up being a mix of both Western and European set. We got some of the European set items like pumpkin soup, mushroom pasta, fish fingers, carribean fish stew; whereas the Western set we got the appetizer and apple crumble dessert. Although food was good, it is disappointing that we did not get the menu items we ordered as we were keen to try the Western menu.
I believe it was a mix up ... it's just a regular Saturday lunch, not PH, not sure why delivery was so late and menu mixed up. Show less
Bellygood Caterer from BellyGood Caterer responded to this review
Responded on 19th Mar 2024 04:43 PM
Dear Brielle,
We would like to sincerely apologize for the inconvenience you experienced with your recent order with us through FoodLine. It is truly disappointing to hear that the order was delayed, and the food items received were partially ... Moreincorrect. We would like to extend our sincerest apologies for the mistake on behalf of the team.
We understand that receiving your order on time and accurately is essential, and we deeply regret falling short of your expectations. We are taking immediate steps to prevent such incident in the future.
Once again, we sincerely apologize for the inconvenience caused by this isolated case and thank you for bringing this matter to our attention. If there is anything else we can do to address your concerns, please do not hesitate to reach out to us directly.
Thank you for your kind understanding and continued support.
Due to lack of proper communication, the caterer came early and will setup at 5pm - which is alot eariler than my timing set for my guests. however, they allow t extend the buffet timing half an hour later on complimentary.
Thank you for being ... Moreso understanding and this is a great plus point for me. :) Show less
Very prompt set up and tear down and overall good service - delivery agents were also friendly, efficient and polite. Food was good value for the price paid and suitable for a children’s party! Satisfied with my purchase and will recommend.
After so many repeat orders, this is the first time we try out Mini Buffet.
Food arrived piping hot in insulated bag, each box was carefully prepared and wrapped so the broth did not spill out.
As usual, portion is generous and more than enough ... Morefor 10 paxs.
Chilled Sea Coconut with Aloe Vera dessert still remain cold till we consume by the end of course, thanks for packing it in seperate bag.
Bellygood serves up to their name, always good and filled up our bellies. Show less
Joseph Gan from BellyGood Caterer responded to this review
Responded on 13th Feb 2024 09:22 AM
Hi Clement,
Thank you for your time taken to provide us with the feedback.
I have since informed my Executive Chef and he will look into it to see how we can further improve our food quality.
We have always ensured that we do a good job ... Morefor all our caterings, however this time round, we were not up to mark and lost the goodwill of your kind self. Our management take a serious view of all feedbacks from our customers as it helps to improve on our food quality and service standard.
Once again, please accept our humble apologies and be assured that this is definitely an exceptional and isolated case. Your satisfaction is important to you. We will be looking forward to the next opportunity to serve your good self in the near future.
Food was delivered in thermal bags and warm and well packed. Very satisfied with the cutlery provided. Provided sustainable wooden fork and spoon. Clean and hygenic.
Very impressed with the food portion. 13 pax eating the set and still have left ... Moreover. Show less
Food was good. There were not enough serving cutlery for the dishes.
The unique chopsticks for yusheng was a brilliant idea. After tossing the yusheng, u May turn over the chopstick to scoop the yusheng onto your plate.
Food was yummy and portion was big. We had opt for self-collection and the service was very good! Their staff has helped to bring the food to our vehicle and it was very much appreciated.
The food arrived before 12pm in warmer bags. Good portion for the salad and the main bento. The tastes of the food are generally good, though I had wished for the fried rice to be more flavourful since it was XO fried rice.