Cat & the Fiddle review

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4.0 /5 (Verified Purchase) Reviewed on 2nd May 2020 More: Food Service Value Mdm Amy Chua No event Exit Behind West Mall 4th Apr 2020

Cake is smooth and excited for many flavours. Reviewed on 2nd May 2020 Verified Purchase Look all the different flavours. The family have fun testing it. The cake is very soft and literally melts in your mouth Cheesecakes First time ordering from merchant: No Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 4th Apr 2020 More: Food Service Value Callie Gay Friends/Family Event Serangoon North Avenue 4 4th Apr 2020

Average, nothing really stands out. Reviewed on 4th Apr 2020 Verified Purchase Was a little disappointed when we received the cake. Quality is generally alright but nothing really wow. With the review given, I expect it to be better. Cheesecakes Favourite dish: The assorted cheesecake First time ordering from merchant: Yes Will recommend this merchant: Not too sure

5.0 /5 (Verified Purchase) Reviewed on 3rd Apr 2020 More: Food Service Value Mrs Marifel Ramos Birthday Ocean Way 3rd Apr 2020

Best quality taste for a cheesecake. Reviewed on 3rd Apr 2020 Verified Purchase Highly recommended. It is not too sweet & you will love the smoothness & the creamy consistency of the different flavours of the cheesecakes. Cheesecakes Favourite dish: Assorted cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 6th Apr 2020 More: Food Service Value JY Mr Wong Meng Hock Friends/Family Event Exit Behind West Mall 28th Mar 2020

Value for money, though not top grade cheesecakes. Reviewed on 6th Apr 2020 Verified Purchase A bit below my expectation - I used to have the impression that their cheesecakes are top grade, but after this order of assortment cheesecakes, I'd rate them 4* instead of 5. But then the value can be 5* as top grade cheesecakes can cost 20-30% ... More more. Show less Cheesecakes Favourite dish: New York cheesecake, salted caramel cheesecake First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 16th Mar 2020 More: Food Service Value Mr Caleb Teo Birthday Burn Road 15th Mar 2020

Yummy cheesecake! Reviewed on 16th Mar 2020 Verified Purchase First tried this at a relative's birthday party. My son loved it so much that he requested the same for his birthday. He chose Milo Dinosaur Cheesecake. Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 13th Mar 2020 More: Food Service Value J Ms jess Birthday Admiralty Street 12th Mar 2020

Very disappointed with shipping。 too Early 。more than 4.5hrs Reviewed on 13th Mar 2020 Verified Purchase Very disappointed with shipping。 TOO EARLY !!!!!! MORE THAN 4 ... More HRS!!!!! 非常失望的第一次交易~已有另外付费与通知他们需要在那个时间送货过来~但还是提前了4个小时多送来~ 已告诉了司机他们太早送来，但他们的态度很差，既然要求我们放冰箱！ Show less Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 27th Feb 2020 More: Food Service Value Ms TNG lulu Birthday M Marine Parade Road 23rd Feb 2020

Yummy cheesecakes! Reviewed on 27th Feb 2020 Verified Purchase Nice assorted cakes. V good and prompt service. I messaged then at 1130pm in the night and I could still get a response from the online chat. Impressive! The cake was delicious and there was no left overs! Cheesecakes Favourite dish: Apple cheesecake First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 31st Dec 2019 More: Food Service Value Mr Wan Birthday Collect From Merchant At The Central Clarke Quay 28th Dec 2019

Cheese Cake Reviewed on 31st Dec 2019 Verified Purchase Cheese cake was creamy and the base (of biscuits) were not overly hard. overall quite a solid cheese cake and you can't go wrong for ordering it Cheesecakes Favourite dish: cheesecake First time ordering from merchant: Yes Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 25th Dec 2019 More: Food Service Value Mdm Jenny Gan Birthday Yishun Ring Road 25th Dec 2019

Yummy Cake Reviewed on 25th Dec 2019 Verified Purchase Prompt delivery and the cake is fresh & yummy. Impressed by the colorful flames of the candles provided. Cheesecakes First time ordering from merchant: No Will recommend this merchant: Yes

3.0 /5 (Verified Purchase) Reviewed on 23rd Dec 2019 More: Food Service Value Ms Marilyn Low Birthday Burn Road 22nd Dec 2019

Appalling service and terribly unpleasant experience Reviewed on 23rd Dec 2019 Verified Purchase I had a terribly unpleasant experience with Cat & The Fiddle. This was my first time (and henceforth last time I will be) ordering from this bakery. The service I had received was appalling and pales greatly in comparison to that of many other ... More bakeries I had ordered from. The actual cake also differs from the pictures on their website & brochures: my guests commented it looked less appetising than the pictures. My ordeal with their service: I had ordered the cake one week in advance, and selected a self-collection time (6.30pm) from the drop-down list at their Burn Road store; ie. an available time-slot stated, not one that I requested without verifying its availability. Granted, the store sent me an email stating, my “order is confirmed for collection on 22 Dec between 9AM-5PM @ our HQ Taiseng.“ However, I had missed the email as I was in hospital for a few nights caring for my young child and became very ill myself thereafter. Having just recovered on the day of my event, I proceeded to their Burn Road store at 6.30pm, expecting to collect the cake. I was shocked that the store was closed, and even more appalled that the store could just close without bothering to make a courtesy call when I, the customer, had not collected the cake on the collection date stated. Additionally, Cat & The Fiddle should not state in their email that my order is “confirmed for collection” when the collection time differs and is not available. Moreover, if the collection time is unavailable at their Burn Road store, it should not have been included in the drop-down list for selection. And seriously, when the collection time is indeed unavailable, should a courtesy call not have been made in the first place to inform the customer? What if the customer can’t make it at other times? It is absolutely unfair and rude to confirm the order and payment without verifying with the customer if another collection time would be suitable. An online chat with their chatbot (or live person) was even more frustrating & appalling; stating: “We always advised to contact at least 36 hours in advance to change your self‐collection date and time if necessary”. I received no such “advice” and notification for their information. The only redeeming part was that Ms. Mei Ling, staff at Clarke Quay store, offered to arrange a replacement cake for me to pick up from Clarke Quay. She was however rather apathetic towards my frustration, which I shall not complain, though it does add to my frustration and disappointment. In my exasperation, I had also forgotten to request for candles. I would have appreciated it if she had been attentive to ask if I had required candles for my cake, like most bakeries would. Another gripe was that I had paid $2 extra for writing on the cake - which I fully understand the store at Clarke Quay was unable to provide for the replacement cake. Many other reputable and high quality bakeries would provide this service at no cost. So I basically ended up with a plain cake that looked short-changed, with a terribly appalling & disappointing customer service experience and $2 extra paid for naught. This will absolutely be the last time I will be ordering from Cat & The Fiddle. Thank you. Show less Cheesecakes First time ordering from merchant: Yes Will recommend this merchant: No

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