Submit your order for Glow Prestige - Mooncakes Menu

Terms and Conditions:
Actual delivery timing may vary +/- 30 mins from the stipulated delivery time due to unforeseen circumstances such as weather and traffic condition.

Eligibility for Returns and Refunds:
Perishable Goods:

Due to the perishable nature of our products, returns and refunds are limited to issues related to quality or damage during transit.


Notification Period:
Customers must notify us of any issues with their order immediately upon receipt. Any requests for returns or refunds must be made within 24 hours of delivery.


Conditions for Returns and Refunds:

Quality Issues:
If you receive a product that is defective or not up to our quality standards, please contact us immediately with details of the issue.


Damaged Items:
If your order arrives damaged, please provide photos of the damaged items and the packaging within 24 hours of receipt.


Incorrect Orders:
If you receive an incorrect item, please contact us immediately so we can arrange for the correct product to be sent to you.

Resolution:
Depending on the issue, we will offer a replacement, a store credit, or a refund to the original payment method. Refunds will be processed within 5 business days of approval.


Non-Returnable Items:
Custom Orders:

Customized items, including mooncakes with personalized messages or packaging, are not eligible for returns or refunds unless there is a quality issue or damage.


Opened Items:
Products that have been opened or partially consumed are not eligible for returns.