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Juz Scooop review

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Juz Scooop review

Excellent 4.5/5 All reviews
286 reviews in total
Most favourite dish: Ice Cream Cake

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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5.0 /5
(Verified Purchase)
Reviewed on 17th Apr 2021
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Reviewed on 17th Apr 2021 Verified Purchase
Prompt delivery and nicely presented cake. Came on time as expected and the box was thermal lined. Would say it is overall a lovely cake!
Full Menu
Favourite dish: Cake
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:43 AM
Thank you Karen for your awesome review. Look forward to your next order soon :)
5.0 /5
(Verified Purchase)
Reviewed on 29th Mar 2021
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Reviewed on 29th Mar 2021 Verified Purchase
The cake was delivered punctually at scheduled time in a lovely chiller box. Cake looks lovely and everyone enjoyed the cake. Ordered the Sea Salt Almond and highly recommend it. Service was good too. Received Whatsapp msg almost immediately after ... More placing order. And even though I ordered it late at night, received an text to ask if my message on cake was correct as I did have a typo when I typed the message. Will definitely be a repeat customer.
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Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:47 AM
Thank you so much for your awesome review, Melvin.
We were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
We’re very grateful for customers like you and hope you stick with us for ... More years to come!
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5.0 /5
(Verified Purchase)
Reviewed on 5th Apr 2021
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Value
  • Birthday
  • Collect From Merchant At Hill V 2
  • 20th Mar 2021
Reviewed on 5th Apr 2021 Verified Purchase
The cake decoration was exactly as what it looked like in the photo. Beautiful colors. Taste consistently good.
Full Menu
Favourite dish: Ice cream flavor thai tea
First time ordering from merchant: No
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:44 AM
Thank you Su-Ann for your awesome review. Look forward to your next order soon:)
4.0 /5
(Verified Purchase)
Reviewed on 9th Mar 2021
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Value
Reviewed on 9th Mar 2021 Verified Purchase
Kids enjoyed the ice cream cake. Looks pretty and taste is not bad. Number of candles was wrong though - better specify when ordering
Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:50 AM
Thank you for your review Nicholas. We are glad your kids enjoyed our cake:)
Maybe you can put the number of candles requested in the remarks section in the future so it will be clear for us to pack them for you:)
Thanks again for the review and ... More look forward to your next order soon.
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5.0 /5
(Verified Purchase)
Reviewed on 1st Mar 2021
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Reviewed on 1st Mar 2021 Verified Purchase
This is the best ice cream cake I have ever had!

It was a full ice cream cake with just a little sponge cake as a base. My 3 young ones didn’t need to fight over the chocolate treats as there was plenty to go around! The Valrhona Chocolate ... More flavour was very well enjoyed by all ages.

Service was friendly and accommodating. I highly recommend The Ice Cream Gallery!
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Full Menu
Favourite dish: Chocolate Indulgence Ice Cream Cake
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:55 AM
Thank you so much for your awesome review Teresa. We are really glad you and your family enjoyed our cake. We can't thank you enough for your kind words and your review means a lot to us.
We are small local business and every bit of feedback like ... More this does so much help for us. We are grateful for customers like you and hope you stick with us for years to come!
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5.0 /5
(Verified Purchase)
Reviewed on 3rd Feb 2021
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Reviewed on 3rd Feb 2021 Verified Purchase
The ice cream cake was really nice and my girl loved it!
The shop was very accomodating and allowed me to adjust the delivery time by an hour.
The only feedback is that they didn't check how many candles was required and insufficient candles were ... More provided.
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Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 01:57 AM
Thank you so much for your review Serena. Your feedback means a lot to us.
We will take note of the candles. What I suggest is to put the number of candles in remark section or same place where you indicate cake message. This way it will help us ... More to pack the correct requested candles for your order.
look forward to your next order soon:)
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5.0 /5
(Verified Purchase)
Reviewed on 1st Jan 2021
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Value
  • Birthday
  • Eastwood Road
  • 31st Dec 2020
Reviewed on 1st Jan 2021 Verified Purchase
Cake is exactly as per their featured pic, so pretty! and super yummy too!
Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 02:02 AM
Thank you very much for your review Ms Yve. We are grateful for your support and look forward to your next order soon:)
5.0 /5
(Verified Purchase)
Reviewed on 27th Dec 2020
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Value
  • Birthday
  • Collect From Merchant At C Tanjong Katong Road
  • 27th Dec 2020
Reviewed on 27th Dec 2020 Verified Purchase
Yummy-licious ice cream cake. My kids love it very much. Nice looking cake. Photo same as per advertised.
Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 02:05 AM
Thank you very much for your review Pei Pei. We are glad you and your family enjoyed the cake. Your review is important to us and look forward to your next order very soon :)
5.0 /5
(Verified Purchase)
Reviewed on 28th Dec 2020
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Value
Reviewed on 28th Dec 2020 Verified Purchase
Timely delivery and great ice cream cake. Nicely decorated which comes in an insulated box.....Lived up to expectations and will strongly recommend!
Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 02:04 AM
Thank you very much for your review Jasmaine. We are glad you enjoyed your cake and grateful for your time to write the positive review.
Look forward to your next order very soon:)
3.0 /5
(Verified Purchase)
Reviewed on 26th Dec 2020
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Food
Service
Value
  • 1st Birthday
  • D Tampines Street 24
  • 26th Dec 2020
Reviewed on 26th Dec 2020 Verified Purchase
The chocolate layer was too thick to cut thru, raspberry layer was too thick, it doesn't blend well with the mint ice cream. I was too ashamed that the cake was so difficult to distribute, and not the ice cream cake we had before...
Full Menu
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Jennifer from Juz Scooop responded to this review
Responded on 25th Apr 2021 02:13 AM
Thank you Eva for your review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our ... More attention.

Mixed berries ice cream is actually sorbet, thus it tends to be harder than normal ice cream to cut. The best way to cut an ice cream cake is to soak the stainless steel knife / butter knife in hot water before cutting.

We are sad to hear that the 2 flavours you chose did not complement each other. Maybe you can try other combinations next time (such as both ice cream or both sorbet so the texture will be the same at least)

We would like to offer you a single scoop of ice cream of your choice at any of the shop that is convenient for you. You can let me know in advance regarding which shop you will be going and I will inform the staff on duty accordingly.

Sorry once again for the unpleasant experience.
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