Empire Food Catering Pte Ltd review

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4.0 /5 (Verified Purchase) Reviewed on 13th May 2020 More: Food Service Value Ms Rachel Work from home Bukit Panjang 27th Apr 2020 2 Pax

Food is ok Reviewed on 13th May 2020 Verified Purchase We have ordered the food from empire food catering. The food quality is okay but not recommended for fussy eaters! Also, the quality of rice can be improved. Family Deluxe (Lunch) - 10 days First time ordering from merchant: Yes Will recommend this merchant: Probably Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:52 AM Dear Ms. Rachel, Thank you for the valuable feedback. We are sorry to disappoint you on the rice quality. As our company take customer’s feedback very seriously, we would truly appreciate it if you could write in to our Customer Service ... More Team on your detailed feedback and we will then inform the kitchen about your feedback. We promise that immediate actions will be taken as our goal is to provide quality services for all customers. Thank you for informing us, we hope to receive your continuous support as we strive to serve you better. Best Regards, Empire Food Catering Show less

3.0 /5 (Verified Purchase) Reviewed on 18th May 2020 More: Food Service Value Ms Vivien Friends/Family Event Hougang Street 91 27th Apr 2020 4 Pax

Not recommended. Unhappy customer. Reviewed on 18th May 2020 Verified Purchase Ordered tingkat dinner for 4 pax. Each dish was squeezed into 1 bowl - very miserable portion fpr 4 pax. The soup came in 2 bowls but each bowl was only half full. The caterer imposed an additional $10 for disposable container when the staff ... More called me to make payment. When I ordered through foodline, there was no indication of this. Show less Family Deluxe (Dinner) - 10 days First time ordering from merchant: Yes Will recommend this merchant: No Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:52 AM Dear Ms. Vivian, Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on ... More Foodline’s webpage that delayed the update of the price. Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better. Best Regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 19th May 2020 More: Food Service Value Mr TAI WEI HANG Daily dinner Sengkang East Way 23rd Apr 2020 2 Pax

10 days dinner for 2 person Reviewed on 19th May 2020 Verified Purchase I don't like the taste of the dishes, the taste of some dishes is weird, we couldn't finish and wasted it The packaging is quite oily, and the arrival time is too early, receive around 3.30pm for dinner Overall, I won't recommend it Family Deluxe (Dinner) - 10 days First time ordering from merchant: Yes Will recommend this merchant: No Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:53 AM Dear Mr. Tai Wei Hang, Thank you for your valuable feedback. Kindly note that our delivery time range for Dinner Tingkat services is from 3pm to 7pm. Our company takes customer’s feedback very seriously hence we would truly appreciate it if ... More you could write in to our Customer Service Team about your comment on the food taste. We will wish to know which dishes we will need to improve on to meet your expectation as our goal is to provide a satisfactory service to all customers. We hope to hear from you soon, thank you for trying out our Tingkat service. Best Regards, Empire Food Catering Show less

5.0 /5 (Verified Purchase) Reviewed on 27th Apr 2020 More: Food Service Value Mr Derek Tan Dinner Ang Mo Kio Avenue 3 20th Apr 2020 4 Pax

Worth the try Reviewed on 27th Apr 2020 Verified Purchase The food taste good but the portion for 4 pax can be better. Vegetables are served depending on the day itself; some are to my liking some aren't. Overall 4/5 Family Deluxe (Dinner) - 5 days Trial First time ordering from merchant: Yes Will recommend this merchant: Probably

3.0 /5 (Verified Purchase) Reviewed on 1st Jun 2020 More: Food Service Value Ms Charmaine Lin Daily Tingkat Delivery Yuan Ching Road 15th Apr 2020 1 Pax

Qualitative, Economical n Value for Money Reviewed on 1st Jun 2020 Verified Purchase Overall - price is reasonable for one person's food quality n portion. Variety is also good. Vegetable abit overcooked with quite abit of stalks. Family Deluxe (Dinner)- 20 days Favourite dish: Meat dishes First time ordering from merchant: Yes Will recommend this merchant: Yes Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:51 AM Dear Ms Charmine Lin, Thank you for choosing Empire Food Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. As we take our quality of food seriously, we will be reviewing with the ... More kitchen on how we can better improve the vegetables. We hope to receive your continuous support as we strive to serve you better! Best Regards, Empire Food Catering Show less

5.0 /5 (Verified Purchase) Reviewed on 28th Apr 2020 More: Food Service Value WN Ms Ng Zi Ling Tingkat Bukit Batok Street 22 13th Apr 2020 2 Pax

Overall Food is nice Reviewed on 28th Apr 2020 Verified Purchase The serving was quite big for two pax. Some food is nice. Veg wise some is too old and sometime turn sour. But overall the food is nice. Family Deluxe (Dinner) - 10 days First time ordering from merchant: Yes Will recommend this merchant: Yes Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:53 AM Dear Ms. Ng Zi Ling, Thank you for your valuable feedback. We are sorry to hear about the unpleasant experience you had with the vegetables dishes. As our company takes such food quality matters very seriously, we have informed both the ... More kitchen and our vegetable supplier about the issue with the vegetables. We would encourage all customers to inform our hotline immediately if you notice that the food smells sour and we will conduct immediate actions as your health is our top priority. Thank you for informing us and we hope to receive your continuous support as we strive to serve you better. Best regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 15th Apr 2020 More: Food Service Value Ms Ruth Household lunch B Lorong 1 Toa Payoh 13th Apr 2020 2 Pax

Food is not bad but services and delivery needs to improve Reviewed on 15th Apr 2020 Verified Purchase The food taste is not bad generally except that fried chicken is quite dry and sambal source quite oily. The rest is ok. Services could be better, especially the sales/admin person called to chase for payment saying that she already emailed me, ... More which she didn't. After I made payment and replied to the email in the morning, she still called in the afternoon to chase for payment without checking my replied email to her. The delivery guy never rang the bell whenever food arrived, unlike another caterer. Show less Family Deluxe (Lunch) - 5 days Trial First time ordering from merchant: Yes Will recommend this merchant: Not too sure Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:54 AM Dear Ms Ruth, Thank you for your valuable feedback. Our sincerest apologies about the unpleasant experience you have been through. Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake ... More would not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better. We will continue to strive and we look forward to serving you better in future. Best regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 27th May 2020 More: Food Service Value Mr Lincoln Lim Tingkat Dinner Punggol Drive 13th Apr 2020 2 Pax

Punggol - Eat early. Portion Good. Taste Quite Ok. Reviewed on 27th May 2020 Verified Purchase - Food portions more than another caterer I tried. - Soup container sealed with plastic, so hard to share for > 1 pax. Rice and dishes containers using normal cover, so no issue. - Delivery to Punggol Drive ard 6.30pm. Food cooked @ 3pm, so by ... More 7pm+ the food is not fresh already, dishes esp plain vegetables spoil faster. - The containers and plastic bags are very oily. - Food tastes quite ok. Soup taste a bit plain thou. - For Asian Delight package, their Wed and Fri special dishes - fried rice, noodle, etc give a good change for the week. Menu same for these 3 Caterers: - Empire Food Catering - House Of Catering F&B - Le Xin Catering Group Show less Asian Delight - 20 days First time ordering from merchant: Yes Will recommend this merchant: Probably

4.0 /5 (Verified Purchase) Reviewed on 23rd Apr 2020 More: Food Service Value TJ Mr Pua Chin Yee Friends/Family Event Yishun Ring Road 7th Apr 2020 3 Pax

Food turn bad and smelly Reviewed on 23rd Apr 2020 Verified Purchase I order for 10days dinner. Out of 10 days, I receive 3 days dishes which turn bad and the smell is disgusting!!! It is very disappointing with the food quality. The rating by foodline is just too....eh... Family Deluxe (Dinner) - 10 days Favourite dish: The dish is just so so, I order for 10 days but it turn out 3 days dish turn bad First time ordering from merchant: Yes Will recommend this merchant: No Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 24th Apr 2020 09:56 AM Dear Sir/ma'am, Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. ... More Food hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again. Thank you. Regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 8th Apr 2020 More: Food Service Value GS Ms Gracie Seow Friends/Family Event 7th Apr 2020 4 Pax

Catering Review Reviewed on 8th Apr 2020 Verified Purchase Food delivery was prompt and on time. All food were plastic sealed nicely like bubble tea cup wrapping to prevent spillage. Food quality and serving were acceptable. Family Deluxe (Dinner)- 20 days First time ordering from merchant: Yes Will recommend this merchant: Yes

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