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Fong Fu Food Catering review

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Tingkat
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Fong Fu Food Catering review

Excellent 4.5/5 Last 6 months
2,140 reviews in total
Most favourite dish: Soup

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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5.0 /5
(Verified Purchase)
Reviewed 1 week ago
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Service
Value
Reviewed 1 week ago Verified Purchase
Multiple order from this vendor. Food is nice overall. Important is my 6yo like it. Only some days the soup can be abit bland or not suitable for young kids.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Yes
2.0 /5
(Verified Purchase)
Reviewed on 17th Dec 2024
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Reviewed on 17th Dec 2024 Verified Purchase
Bad experience with their 20 Days Tingkat service.

Repeated food + poor choice of ingredient: Received the similar type of gourd dishes (same family just different breed) as their "seasonal vegetable" consecutive for 3 days straight. Also I have ... More received 2 consecutive days of brinjal dishes. Made a complain to the admin and she said will inform the purchasing team. Then the day after, same gourd dish again. Also receive pumpkin few times as a vegetable dish rather that side dish. Very little days of leafy green as vegetable dish, probably due to cost saving of the company.

Poor operations management : Delivery man failed to deposit food into my cooler box several times (4 days out of 5 during the week and dishes were spoilt) even after I inform the admin daily and admin confirmed with me that she will remind them to do it. I have no issues with the delivery during their 10 days trial tingkat service before this thus I am not being unreasonable with my request. Only managed to get the operation manager to give me a call after multiple prompts to the admin as well as a last resort threaten from me to ask for refund. Operation manager put the blame firstly on my cooler box, stating "it look too atas" and thus delivery man are afraid to touch it. That being said, there are also days where delivery man is able to place my food into the cooler box. Then the manager said that their delivery man is not fixed thus some may know and some may not know. Even though ultimately it resolves after the manager asked me to stick on paper writing signs in both Chinese and English to guide the delivery man, I have no confidence in their service but the manager kept avoiding a refund.

I will not recommend this company anymore for long term tingkat service.
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Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Not too sure
5.0 /5
(Verified Purchase)
Reviewed on 10th Nov 2024
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Value
Reviewed on 10th Nov 2024 Verified Purchase
The food and service is up to expectation. Second time for this caterer. Food is not so bland or overly salty.
Buffet B - Emerald Set $16.80/ pax
Favourite dish: Braised Pork Bun
First time ordering from merchant: No
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed 3 weeks ago
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Food
Service
Value
Reviewed 3 weeks ago Verified Purchase
My elderly folks complained about the food from the previous caterer. After changing to Fong Fu, they seem to like it very much. A major feedback is that meat dishes are soft and tender, and they are chewable and tasty. Now completing 4 months, they ... More are still enjoying, so I’ll be ordering for the 5th month.
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Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 5th Nov 2024
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Value
Reviewed on 5th Nov 2024 Verified Purchase
There are enough food options, an option recommended. Food is good and flavorful. POC is friendly and response promptly.
Buffet A - Ruby Set $13.80 /pax
Favourite dish: Sweet and sour fish
First time ordering from merchant: Yes
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed 2 weeks ago
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Service
Value
  • Tingkat for lunch
  • Fernvale Street
  • 4th Nov 2024
  • 2 Pax
Reviewed 2 weeks ago Verified Purchase
Repeated order. Food generally okay. But egg tofu given too often. Sometimes certain dishes quite salty.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Probably
4.0 /5
(Verified Purchase)
Reviewed on 19th Dec 2024
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Food
Service
Value
Reviewed on 19th Dec 2024 Verified Purchase
The customer service was prompt and very good. However, we felt the standard was not as good as we first trialed it. The meat has a smell sometimes and the dishes can be quite oily. Hope the standard can be improved.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Probably
1.0 /5
(Verified Purchase)
Reviewed on 2nd Dec 2024
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Value
Reviewed on 2nd Dec 2024 Verified Purchase
Ordered 3 dishes + 1 soup tingkat for 10days. The soup too salty, everyday different soup but taste the same. The other dishes also not nice.
Tingkat (10 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: Yes
Will recommend this merchant: No
5.0 /5
(Verified Purchase)
Reviewed on 30th Nov 2024
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Food
Service
Value
  • Tingkat
  • Pine Lane
  • 29th Oct 2024
  • 3 Pax
Reviewed on 30th Nov 2024 Verified Purchase
Good decent food. On time no late delivery before. Good and will recommend to friends and families to order
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: Yes
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 2nd Nov 2024
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Food
Service
Value
Reviewed on 2nd Nov 2024 Verified Purchase
Food quality is fine and portions are reasonable for 4 pax. Delivery is early. Customer service is prompt.
Tingkat Trial Package (5 Days, 3 Dishes + Soup/ 4 dishes)
First time ordering from merchant: No
Will recommend this merchant: Yes

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