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Hock Hoe Heng Catering review

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Hock Hoe Heng Catering review

Excellent 4.3/5 Last 6 months
336 reviews in total
Most favourite dish: Curry Chicken

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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4.0 /5
(Verified Purchase)
Reviewed on 7th May 2021
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Food
Service
Value
Reviewed on 7th May 2021 Verified Purchase
The only caterer that provided individual serving of soup - 3 bowls of soup for 3 paxs. Soup was nice and portion generous. But the dishes were too oily.
Tingkat Dinner Meal 3 days period
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 8th May 2021 03:01 PM
Hi Ms Vivien. Thank you very much for the review/feedback. We will translate your feedback to our team so as to work on the quality of our food. Nonetheless, we appreciate the feedback given as it will help us to become a better caterer for ... More everyone! Cheers!
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5.0 /5
(Verified Purchase)
Reviewed on 25th May 2021
More:
Food
Service
Value
  • dinner
  • Ang Mo Kio Avenue 4
  • 3rd May 2021
  • 1 Pax
Reviewed on 25th May 2021 Verified Purchase
The dishes was not good, tastless and not appertizing. A look at it no appetite. Likely not to order now and wait for a 1 to 2 months then give it a try again.
Tingkat Dinner Meal 3 days period
Favourite dish: Nothing particularly
First time ordering from merchant: No
Will recommend this merchant: Not too sure
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 26th May 2021 11:43 PM
Hi Ms Mei, thank you for the review. Our Team have made arrangements to follow up with you. As per tele-convo, we understand that dishes for 1 particular day was not up to standards. We have since then held a meeting with the kitchen/delivery crew ... More to find out what went wrong and work on the quality of our food. Knowing that you are a repeating customer and have supported us for quite sometime now, we apologize for any inconvenience caused and thank you for the support all these while. Knowing that we are quite new to the Tingkat industry, we will work extra hard to improve on all aspects of our services/food to better serve you and other customers in the future. Once again we appreciate and thank you for your honest review. Cheers!
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4.0 /5
(Verified Purchase)
Reviewed on 7th Jun 2021
More:
Food
Service
Value
  • Tingkat/ Daily Meals
  • Yishun Ave 11
  • 29th Apr 2021
  • 3 Pax
Reviewed on 7th Jun 2021 Verified Purchase
Most days food is quite bland but they are willing to accept feedback. Please do work on the taste of your food.
Tingkat Dinner 20 Days Meal
First time ordering from merchant: No
Will recommend this merchant: Not too sure
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 7th Jun 2021 11:57 AM
Hi Cindy, thank you very much for your review for your tingkat menu on April/May. We since then work on the quality of our food and have came up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a ... More relatively new Tingkat Caterer.
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5.0 /5
(Verified Purchase)
Reviewed on 21st Jun 2021
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Food
Service
Value
Reviewed on 21st Jun 2021 Verified Purchase
I would say the customer service is good and staff is very polite. Food wise i could only say there is still room to improve but the soup should considered good.
Tingkat Dinner 20 Days Meal
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Gek Fang from Hock Hoe Heng Catering responded to this review
Responded on 29th Jun 2021 12:12 PM
Hi Ms Elaine Liu! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers. Cheers!
4.0 /5
(Verified Purchase)
Reviewed on 2nd Jun 2021
More:
Food
Service
Value
  • Tingkat
  • Punggol Central
  • 19th Apr 2021
  • 3 Pax
Reviewed on 2nd Jun 2021 Verified Purchase
Good, can choose no spicy. Everyday prepare 3 separate soup very good service. And the taste not bad.
Tingkat Dinner 20 Days Meal
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Gek Fang from Hock Hoe Heng Catering responded to this review
Responded on 7th Jun 2021 12:01 PM
Hi Mr Trevor. Thank you very much for the good ratings. We will continue to work better to serve everyone!
5.0 /5
(Verified Purchase)
Reviewed on 24th May 2021
More:
Food
Service
Value
Reviewed on 24th May 2021 Verified Purchase
Food is average, the delivery time is good. The food is still warm when it reaches.
Hope to see more food variety.
Tingkat Dinner 20 Days Meal
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 26th May 2021 01:19 PM
Hello Mrs Christine Chen, appreciate and we thank you for your positive review. Feel free to point out any feedback for us to improve if there's any as we are new to the Tingkat service industry. Once again thank you for your awesome support!
5.0 /5
(Verified Purchase)
Reviewed on 28th May 2021
More:
Food
Service
Value
Reviewed on 28th May 2021 Verified Purchase
Food generally taste good and looks more healthier as not salty. However, variety seems lesser than previous caterer. Plus point is that delivery arrives not too early or too late at around 5+pm and delivery man is polite and patience.
Perhaps can ... More improve by using stainless steel tingkat container instead of disposable plastic container which is not environmentally friendly.
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Tingkat Dinner 20 Days Meal
First time ordering from merchant: Yes
Will recommend this merchant: Yes
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 7th Jun 2021 12:00 PM
Hello Mrs Connie, thank you very much for the positive review. This month (June) we have came up with more varieties of food to serve our customers better as from the feedback we have garnered over the past few weeks. Also, we will look into ... More improving based on the feedback given by you to use more of steel containers. Once again we appreciate your time to write us a review! Cheers!
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5.0 /5
(Verified Purchase)
Reviewed on 11th Apr 2021
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Food
Service
Value
Reviewed on 11th Apr 2021 Verified Purchase
Noodles is slightly soggy, could be we eat quite late after self collection. Salted egg prawn taste nice, but the prawns don't seem very fresh as the peeling is not smooth.
Mini Buffet 6 courses (min. 15 pax)
Favourite dish: Sweet and sour pork
First time ordering from merchant: No
Will recommend this merchant: Yes
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 6th May 2021 03:46 PM
Hi Mdm Yeo Shu Ya, thank you for the support once again. All feedbacks are important to us and we promise to serve fresher and better food to you and your love ones in the future. Cheers!
4.0 /5
(Verified Purchase)
Reviewed on 17th May 2021
More:
Food
Service
Value
Reviewed on 17th May 2021 Verified Purchase
Overall i like the soup being well wrapped with cling wrap. different from other caterers. Soup could have a wider variety though.
Tingkat Dinner 20 Days Meal
Favourite dish: meat and well wrapped soup
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 19th May 2021 01:42 PM
Hi Ms Angie, thank you for the Positive review. We appreciate the feedback given and will work hand in hand with our team to provide more varieties of dishes for you and others in the future. Thank you for your support!
3.0 /5
(Verified Purchase)
Reviewed on 7th May 2021
More:
Food
Service
Value
Reviewed on 7th May 2021 Verified Purchase
Vegetables look yellowish and not crispy. It seem like the foods were pack while in hot condition. The container also seem melt.
Tingkat Dinner 20 Days Meal
Favourite dish: Curry chicken
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 8th May 2021 02:59 PM
Hi Mr Twee Wei Hoon, thank you very much to the feedback! Our food are packed immediately (accept fried items as the container will melt) once cooked to maintain the freshness of it and its also mandatory according to the Food Safety Requirements. ... More As foods needs to be serve within 4 hours of preparation. Microwaveable containers used are also of stated quality according to the rules and regulations given to us as food handlers. Therefore the uneven containers might be due to the stacking of items and not melting as its not expose to any direct sunlight in any given process. Our vegetables comes in fresh daily and reason that it might be not crispy or as fresh is due to it being packed and heated further from the evaporating heat of the food. Nonetheless we will keep a note and review on the quality of our food so as to better serve you and others in the future. We thank you very much for giving us a opportunity to serve you and also your feedback to make us a better caterer for everyone! Cheers!
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