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"Don't ever try this"

Review of Empire Food Catering Pte Ltd by Aethra Tan

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1.0 /5
(Verified Purchase)
Reviewed on 11th Nov 2020
More:
Food
Service
Value
  • Aethra Tan
  • Tingkat/ Daily Meals
  • Woodlands St 13
  • 26th Oct 2020
  • 2 Pax
Don't ever try this
Reviewed on 11th Nov 2020 Verified Purchase
There was a label on the food that it was ready by 3 and best before 7. The earliest we received the food was only once at 655. The rest of the days were 705 to 725.

We had to throw everything away for 3 out of 10 days as the food was already ... More smelling off by the time we got it.

Worst try ever.
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Family Deluxe (Dinner) - 10 days
provided by Empire Food Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 12th Nov 2020 11:37 AM
Greetings Ms. Aethra Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. As food quality is our top priority, we would like to seek your kind advise on the dish that turns bad in order for our chefs ... More to review the dishes to prevent any similar case from happening again.

We would also like to seek your kind understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Appreciate your support.

Best regards,
Empire Food Catering
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Review Summary

Customer rating: 4.0/ 5 Last 6 months
Most favourite dish: Curry Chicken
298 reviews in total by past customers
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A customer just ordered for 10th Nov, 9:24PM
(Ordered 8 mins ago)
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