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"Food was ok but insincere service recovery"

Review of The Orange Lantern Gourmet Kitchen by Joanne Kam

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4.0 /5
(Verified Purchase)
Reviewed on 19th Aug 2020
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Service
Value
Reviewed on 19th Aug 2020 Verified Purchase
I was pretty satisfied with the food initially albeit the amount of fried food could be reduced. Also their food container is not my favourite, it is quite hard to open.
Then on the second last day, they delivered wrong order to me. My order is for ... More 3 pax, but they gave for 2 pax portion. I could tell as the amount of food is much lesser significantly. In my attached photos, you could see 3 pax portion has 6-7 drumlets whereas in the wrong order (the photo with the lid containers still on), there is only 4 drumlets.
When i received my food on that day, it was 6pm. I called their office to inform they delivered wrong portion to me. The staff said his manager has left the office and he will get manager to call me next day.
However, on the next day no one called me back and when i received my food, it was just the normal 3pax portion with no compensation/extra food.
As it was already my last day, i didn't bother to call to complain.
Their lousy service recovery just left a bad impression for me. I'm not sure whether i want to order from them again in the future..
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10 Days Tingkat Package
provided by The Orange Lantern Gourmet Kitchen
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.8/ 5 Last 6 months
Most favourite dish: Dory Fish (western Food)
233 reviews in total by past customers
A customer just ordered for 8 pax for 21st Sep, 1:00PM
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