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"Soup portion has reduced . Overall meal is ok"

Name: Family Deluxe (Dinner)- 20 days
Brand: Empire Food Catering Pte Ltd

Review of Empire Food Catering Pte Ltd by Mdm Lo Boon Lian

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4.0 /5

(Verified Purchase)

Reviewed on 21st May 2020

More:

Food

Service

Value

Mdm Lo Boon Lian
Tingkat
D Compassvale Road
13th Apr 2020
3 Pax

Soup portion has reduced . Overall meal is ok

Reviewed on 21st May 2020 Verified Purchase

I am a regular customer and have been ordering more than a year. Recently I found that the portion for soup is very much reduce. Sometime the portion is only half filled. As for the food, not sure if it weather or not, it turn bad twice in this ... More order.
But overall I am still happy with 90% of the meal.
Show less

Family Deluxe (Dinner)- 20 days
provided by Empire Food Catering Pte Ltd

Favourite dish: Soup

First time ordering from merchant: No

Will recommend this merchant: Not too sure

Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review

Responded on 1st Jul 2020 09:56 AM

Dear Mdm. Lo Boon Lian,

Thank you for your valuable feedback and continuous support.

The reduction of the soup portion should not happen, our management team will review this matter with the kitchen team to ensure such incidents will not ... More happen again.

Also, as we do not add in any MSG or preservatives into our Tingkat meal, food might turn bad when there is a huge temperature change. If this happens, we seek customer’s understanding and cooperation to call our hotline immediately so immediate actions can be taken.

We truly appreciate your feedback, we will continue to strive and serve you better.

Best Regards,
Empire Food Catering
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