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"Food turn bad and smelly"

Review of Empire Food Catering Pte Ltd by Mr Pua Chin Yee

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4.0 /5
(Verified Purchase)
Reviewed on 23rd Apr 2020
More:
Food
Service
Value
Reviewed on 23rd Apr 2020 Verified Purchase
I order for 10days dinner. Out of 10 days, I receive 3 days dishes which turn bad and the smell is disgusting!!! It is very disappointing with the food quality. The rating by foodline is just too....eh...
Family Deluxe (Dinner) - 10 days
provided by Empire Food Catering Pte Ltd
Favourite dish: The dish is just so so, I order for 10 days but it turn out 3 days dish turn bad
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 24th Apr 2020 09:56 AM
Dear Sir/ma'am,

Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. ... More Food hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again.

Thank you.

Regards,

Empire Food Catering
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FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.0/ 5 Last 6 months
Most favourite dish: Curry Chicken
298 reviews in total by past customers
A customer just ordered for 35 pax for 24th Nov, 12:00PM
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