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"Food was good but plagued by late delivery"

Name: 5 days Tingkat
Brand: Our Daily Food Sg

Review of Our Daily Food Sg by Mr Ryan Hon

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3.0 /5

(Verified Purchase)

Reviewed on 24th Dec 2021

More:

Food

Service

Value

Mr Ryan Hon
Baby Full Month
24th Nov 2021
3 Pax

Food was good but plagued by late delivery

Reviewed on 24th Dec 2021 Verified Purchase

ODF is probably something that you would want to try once in awhile when you are sick of the oily and boring food from other caterers.

The food was really well prepared and of cos this means that you are forking out a higher price as compared to ... More the rest.
I like their way of being environmentally friendly by using paper bags and not plastic which deserve a big thumbs up, soup is also served in a thermal wok which looks pretty disgusting due to unclean lids.
Meatless Monday is also terrible tbh, my family have a hard time swallowing the burgers n nuggets.
Simply too much chicken dishes and soup isn't as comparable to other caterers.

After the good experience with the 5 days, I decided to extend and get a 10 days meal from them which the nightmare starts.
Meals timing became inconsistent and dinner was not even delivered at 1930 at one point of the time which resulted in me getting my own dinner.
Delivery personnel would also not ring the doorbell and it became a guessing game as to when I should head out to pick my food.

I hope they sort out the delivery on their end.
If you are looking to order more than 5 days, I think there might be other better options out there.
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5 days Tingkat
provided by Our Daily Food Sg

Favourite dish: Pan Seared Salmon Fillet

First time ordering from merchant: Yes

Will recommend this merchant: No

Team ODF from Our Daily Food Sg responded to this review

Responded on 29th Dec 2021 03:06 PM

Dear Mr Hon,
We thank you for your thoughtful review and would like to apologize about your bad experience with our delivery and service. We acknowledge the frustration you must have felt due to the inconsistent delivery timings and poor delivery ... More service that inevitably affected you and your family. We will be sure to note your feedback and reflect on our shortcomings.

Your constructive feedback is taken seriously by the team and we promise to improve on the areas you have pointed out to meet, and hopefully, exceed your expectations if you would kindly give us another chance to serve you again. We sincerely wish that you will forgive us and offer us an opportunity to wipe the slate clean in the new year. Stay safe!
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