"The pick-up point for self-pick-up customers was extremely difficult to find. There were no clear indications or signage for customers who had opted for self-pick-up. As a result, I had to spend a sig"

I am writing to express my dissatisfaction with the catering service provided by your organization. I recently had an experience with your catering supplier at one of your locations, and I encountered several issues that I would like to bring to ... More your attention.

Firstly, the pick-up point for self-pick-up customers was extremely difficult to find. There were no clear indications or signage for customers who had opted for self-pick-up. As a result, I had to spend a significant amount of time searching for the pick-up point, causing inconvenience and frustration.

Furthermore, the pick-up point was located at the end of the loading and offloading area, which raised safety concerns. It was not only inconvenient but also unsafe for customers to navigate through a busy area with heavy traffic and potential hazards. This arrangement poses a risk to both customers and staff members.

Additionally, I found the location to be unhygienic. The loading and offloading area is not an ideal environment for handling food, as it may be exposed to dirt, dust, and other contaminants. Maintaining proper hygiene standards is crucial in the catering industry, and it was disappointing to see that this aspect was overlooked.
Show less