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"Food that was bad and stink for 30% of the time"

Name: Family Deluxe (Dinner)- 20 days
Brand: Empire Food Catering Pte Ltd

Review of Empire Food Catering Pte Ltd by Mr Tan Aaron

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3.0 /5

(Verified Purchase)

Reviewed on 23rd Oct 2020

More:

Food

Service

Value

Mr Tan Aaron
20 day tingkat
Woodlands
21st Sep 2020
2 Pax

Food that was bad and stink for 30% of the time

Reviewed on 23rd Oct 2020 Verified Purchase

I tried the 20 day tingkat. OMG out of 20 days, my dinners was spoilt on 6 days.
2 soups were stinky, 3 vegs were sour, 1 boiled chicken stink the whole house upon opening. That is a failure rate of 30%. I always start my dinner around 6.30pm, well ... More within the time frame of best consumed by. Therefore the food being spoilt before the best consumed by is miserable failure of this caterer. Hope they look into the failure and improve on it.
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Family Deluxe (Dinner)- 20 days
provided by Empire Food Catering Pte Ltd

Favourite dish: NA

First time ordering from merchant: Yes

Will recommend this merchant: No

Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review

Responded on 30th Oct 2020 11:24 PM

Greetings Mr. Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. Our chefs will review the dishes as mentioned above as we would like to ensure our food quality to serve our best. We would also seek ... More your understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Our team truly appreciate your kind patience and we will strive to serve you better!
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