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"Order staff could be better trained; pricing policy flawed"

Review of ECreative Catering Pte Ltd by Ms Jamie Gian

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Tingkat
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Cheapest island wide delivery $2.90 to $9.90
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Latest Orders

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1 pax for 23rd Nov
8 mins ago
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75 pax for 30th Jan
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Harvest Buffet @$13/pax
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Premium Economy Mini Buffet @ $14.90/pax
17 pax for 1st Dec
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Tingkat (10 Days, 3 Dishes + Soup/ 4 dishes)
3 pax for 28th Nov
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Executive Buffet @$19.90/pax
20 pax for 23rd Dec
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Buffet Menu $13.99/pax
30 pax for 22nd Nov
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Premium Delights Single Meal Package (5 Days Trial Package) (2 Dishes 1 Soup OR 3 Dishes)
2 pax for 21st Nov
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50 pax for 25th Nov
1 hour ago
Local Spread Special Buffet: 9+1 Courses
25 pax for 23rd Nov
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Executive Buffet @$19.90/pax
20 pax for 22nd Nov
1 hour ago
Baby Full Month & 100 Days/1st Birthday Voucher
for 19th Nov
1 hour ago
Christmas Day Special $19.90/pax (w/Logcake)
50 pax for 13th Dec
1 hour ago
Baby Full Month & 100 Days/1st Birthday Voucher
for 19th Nov
1 hour ago
Premium Asian Buffet Package 9+1 Courses @ $14+
50 pax for 22nd Nov
2 hours ago
Bento Set From @$4
for 24th Nov
2 hours ago
Gift Vouchers
for 19th Nov
2 hours ago
Tingkat - 3 Dishes + 1 soup/ 4 Dishes (20 days)(Dinner)
1 pax for 27th Nov
2 hours ago
Premium Economy Mini Buffet @ $14.90/pax
13 pax for 8th Dec
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Tim Delight Mini Buffet Menu A (9 Course)
20 pax for 11th Dec
2 hours ago
Swatow Premium Mini Buffet Menu SPECIAL PROMOTION !!!
1 pax for 24th Nov
2 hours ago
Tingkat Menu (20 Days) in Microwavable Container
3 pax for 27th Nov
2 hours ago
Christmas Lunch / Dinner Menu (w/Platter)
100 pax for 22nd Dec
a few hours ago

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See 120,971 catering reviews

Latest Request for Quotations

Client Event
Corporate Christmas full buffet for 80 guests on 24 Dec 2024
Corporate Physical gift voucher for 488 guests on 25 Nov 2024
Corporate Mini high tea buffet for 15 guests on 07 Dec 2024
3.0 /5
(Verified Purchase)
Reviewed on 18th Dec 2017
More:
Food
Service
Value
Reviewed on 18th Dec 2017 Verified Purchase
Unpleasant order process when I realised that the price I'm paying for 30Pax mini buffet (7 dishes; without set up, warmers, return collection) is the same as a normal buffet for 30pax ( 10 dishes and all the frills). I was not informed by the order ... More staff of the ridiculous price that I was paying for less! For 30 pax and less trouble for them, I should be getting a normal buffet to be fair.

Felt seriously shortchanged and experience was worsened by the unconvincing explanation by the support staff. (It's the management pricing setting no choice. ) to make things worse, the order staff messed up my request to increase pax and insisted it's a decrease of number of pax despite she quoted me the final figure of the increased number. In the end, I have to go to the mall to get more food for my guests.

Food is ok, but seriously the company needs to work on crisis management and customer service to retain customers. First of all, review your mini buffet and normal buffet. Train your staff to advise customers on what they are getting and not trying to pull a fast one.
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Mini Buffet @ $13.90/pax
provided by ECreative Catering Pte Ltd
Favourite dish: Curry chicken
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

FoodLine rating: Must Try!
Customer rating: 4.5/ 5 Last 6 months
Most favourite dish: Curry Chicken
3004 reviews in total by past customers
A customer just ordered for 1 pax for 23rd Nov, 5:30PM
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