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"Can do better for furnishing, food quality, service"

Review of Pines Food Delight by Ms Wong WT

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3.0 /5
(Verified Purchase)
Reviewed on 28th Feb 2023
More:
Food
Service
Value
Can do better for furnishing, food quality, service
Reviewed on 28th Feb 2023 Verified Purchase
Food quantity for dishes (eg fish, kueh) insufficient for 100+ pax compared with some other caterers. Vietnamese sugar cane prawn was not prawn but a very salty fishball. Setup looked bare. They only collected the setup at 7pm when the original ... More communicated time was 2.30-3pm, making our people wait.
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Standard Menu: $13.00
provided by Pines Food Delight
Favourite dish: Hong Siew tofu
First time ordering from merchant: Yes
Will recommend this merchant: No
Rachel Kweh from Pines Food Delight responded to this review
Responded on 1st Mar 2023 06:25 PM
Dear Ms Wong,

We apologise for your experience. I am currently checking with the kitchen with regards to your items. We appreciate your feedback and aim to better serve all customers by bettering our systems. Thank you.

You can contact us ... More directly at sales@pinesfood.com.sg and we will arrange to send out a gift platter to you.

Regards,

Rachel
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.0/ 5 Last 6 months
Most favourite dish: Vietnamese Grilled Lemongrass Chicken
77 reviews in total by past customers
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A customer just ordered for 1 pax for 15th Oct
(Ordered 6 mins ago)
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