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Empire Food Catering Pte Ltd review

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Tingkat
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Empire Food Catering Pte Ltd review

Very good 4.0/5 Last 6 months
299 reviews in total
Most favourite dish: Curry Chicken

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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4.0 /5
(Verified Purchase)
Reviewed on 21st Oct 2020
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Food
Service
Value
Reviewed on 21st Oct 2020 Verified Purchase
Overall okay only, still edible.
Dun sure how difficult is it to give the menu on the first start date instead of their "first Monday"?
Dun know why 4 dishes was served with 3 dishes and one soup?
Dun understand why metal tingkat become plastic ... More container when it not even the last day?
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Family Deluxe (Lunch)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: No
3.0 /5
(Verified Purchase)
Reviewed on 23rd Oct 2020
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Food
Service
Value
Reviewed on 23rd Oct 2020 Verified Purchase
I tried the 20 day tingkat. OMG out of 20 days, my dinners was spoilt on 6 days.
2 soups were stinky, 3 vegs were sour, 1 boiled chicken stink the whole house upon opening. That is a failure rate of 30%. I always start my dinner around 6.30pm, well ... More within the time frame of best consumed by. Therefore the food being spoilt before the best consumed by is miserable failure of this caterer. Hope they look into the failure and improve on it.
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Family Deluxe (Dinner)- 20 days
Favourite dish: NA
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 30th Oct 2020 11:24 PM
Greetings Mr. Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. Our chefs will review the dishes as mentioned above as we would like to ensure our food quality to serve our best. We would also seek ... More your understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Our team truly appreciate your kind patience and we will strive to serve you better!
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4.0 /5
(Verified Purchase)
Reviewed on 23rd Oct 2020
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Value
Reviewed on 23rd Oct 2020 Verified Purchase
Food is average, quite a few times food will leak from the containers. Hotdog dishes are quite frequent.
Family Deluxe (Dinner)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: No
4.0 /5
(Verified Purchase)
Reviewed on 20th Oct 2020
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Food
Service
Value
  • Dinner tingkat
  • Upper Serangoon Crescent
  • 15th Sep 2020
  • 3 Pax
Reviewed on 20th Oct 2020 Verified Purchase
The food delivery is reliable, always prompt with no missing items. However, the food is a bit oily for our taste.
Family Deluxe (Dinner)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: No
4.0 /5
(Verified Purchase)
Reviewed on 13th Oct 2020
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Value
Reviewed on 13th Oct 2020 Verified Purchase
First trial was great but subsequently when extended to 20 days...food was boring and oily...repeated items...almost whole week of greens fried with carrot juliens...not creative...disappointed...Chefs can do better with varieties and ensure colors ... More in dishes.
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Family Deluxe (Dinner)- 20 days
Favourite dish: Nothing specific
First time ordering from merchant: Yes
Will recommend this merchant: No
4.0 /5
(Verified Purchase)
Reviewed on 24th Sep 2020
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Food
Service
Value
Reviewed on 24th Sep 2020 Verified Purchase
Food is ok, but service a bit disappointed. 1st day missed out the rice, 2nd day come after 7pm, after call only know kitchen delay for an hour so delivery late, after call food just come in 15 minutes. Average delivery around 6pm.
Family Deluxe (Dinner) - 5 days Trial
Favourite dish: Pork Rib King
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 22nd Oct 2020
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Food
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Value
Reviewed on 22nd Oct 2020 Verified Purchase
Service is good - customer service is helpful and delivery generally on time. Fishcake is served a lot. Otherwise food tastes ok.
Family Deluxe (Dinner)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 8th Oct 2020
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Service
Value
Reviewed on 8th Oct 2020 Verified Purchase
Food portion is generous. Soup is abit too salty or sweet sometimes. Other than one day which had the food delivered around 7pm, other days were quite punctual on their delivery.
Family Deluxe (Dinner)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: Probably
4.0 /5
(Verified Purchase)
Reviewed on 5th Oct 2020
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Value
Reviewed on 5th Oct 2020 Verified Purchase
Food was delivered around 11am. The portion of the meat dish was pathetic on some days, only enough for 1 pax instead of the 2 pax which I've ordered. Then occasionally we got a chicken and a fish dish on the same day. The portion of food was ... More inconsistent, definitely not enough for big eaters.
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Family Deluxe (Lunch)- 20 days
First time ordering from merchant: Yes
Will recommend this merchant: No
4.0 /5
(Verified Purchase)
Reviewed on 4th Oct 2020
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Food
Service
Value
Reviewed on 4th Oct 2020 Verified Purchase
The food in general is tasty. However, we find some of their dishes and soup a bit too salty and oily. Their service is good.
Asian Delight - 20 days
First time ordering from merchant: Yes
Will recommend this merchant: Probably

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A customer just ordered for 20 pax for 8th Dec, 6:00PM
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