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WORD. Events and Catering review

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WORD. Events and Catering review

Excellent 4.2/5 All reviews
119 reviews in total
Most favourite dish: Torpedo Prawn With Tartar Dip And Crab Meat Egg

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
Latest Promotions & Menus
4.0 /5
(Verified Purchase)
Reviewed on 12th Apr 2019
More:
Food
Service
Value
Reviewed on 12th Apr 2019 Verified Purchase
Asked for invoice, sent wrong party invoice then tried to check and tried to call and sms but no reponse at all
Bento Box @ $5/pax
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
5.0 /5
(Verified Purchase)
Reviewed on 11th Mar 2019
More:
Food
Service
Value
  • Corporate/Company Event
  • Beach
  • 19th Feb 2019
Reviewed on 11th Mar 2019 Verified Purchase
Fast service and delicious food
Bento Box @ $6.00/pax
First time ordering from merchant: Yes
Will recommend this merchant: Yes
4.0 /5
(Verified Purchase)
Reviewed on 20th Feb 2019
More:
Food
Service
Value
Reviewed on 20th Feb 2019 Verified Purchase
The portion of the chicken is small and it is too hard. The tau kwa and beansprouts are too oily and salty.
Bento Box @ $5/pax
Favourite dish: NA
First time ordering from merchant: No
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 19th Feb 2019
More:
Food
Service
Value
  • Friends/Family Event
  • Bukit Batok West Avenue 6
  • 11th Feb 2019
  • 50 Pax
Reviewed on 19th Feb 2019 Verified Purchase
Overall is good!!!
Super Value Asian Buffet (10+1 Courses)
First time ordering from merchant: Yes
Will recommend this merchant: Yes
3.0 /5
(Verified Purchase)
Reviewed on 13th Feb 2019
More:
Food
Service
Value
  • Birthday
  • Singapore
  • 9th Feb 2019
  • 25 Pax
Reviewed on 13th Feb 2019 Verified Purchase
Just to share our experience from ordering from WORD.

This catering was meant for my grandma's birthday and it was ruined as we waited 2 hours waiting for the food.

The food supposed to arrive at 7 pm and I called the in-charge and she ... More directed saying the driver will call back to advise the ETA.

Finally, at 8:30 pm, the workers arrived just to set up the table and lay the tray etc, and went down to the car park to wait for their other colleague who was on the way with the food. He arrives with the food around 9pm and it was 2 hours late already.

Caterer wanted to use a black cloth as a base for the table, it is CNY period.. & their trays were very dirty too.

We decided to ask for cancellation & WORD in-charge gladly accept it and transfer it within that night.

We have not tasted the food hence, we are unable to comment on it. However, I hope WORD can improve more on their communication between customers and their workers, improve their food arrival timing and their full table set up decorations too.

Do note that caterer does not give you a call for confirmation of your order and will only email you to transfer the amount to their bank account, all via emails/sms only.

But will we order again from WORD? No, as we were really disappointed.

My review is just my two cent worth and hopes you will choose your caterer carefully.
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Super Value Asian Buffet (10+1 Courses)
First time ordering from merchant: Yes
Will recommend this merchant: No
5.0 /5
(Verified Purchase)
Reviewed on 9th Feb 2019
More:
Food
Service
Value
Reviewed on 9th Feb 2019 Verified Purchase
Food was good but the delivery was late 2 hours. After set up, the caterer forgot the burners. Sigh! Caterer was too busy during the CNY and did not grasp the timing well and still forgot about the little stuff which were important. The caterer gave ... More discount for the late delivery. Otherwise, the buffet would be rated very good.
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Super Value Asian Buffet (10+1 Courses)
Favourite dish: Fried Rice with Anchovies, Curry Chicken
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
5.0 /5
(Verified Purchase)
Reviewed on 9th Feb 2019
More:
Food
Service
Value
  • Friends/Family Event
  • Pasir Ris Street 52
  • 9th Feb 2019
  • 35 Pax
Reviewed on 9th Feb 2019 Verified Purchase
Thank you so much for providing such a delicious dishes. It has definitely bake my day and all my friends gas commends that the foods are very good. Highly recommended. Will definitely order from you again .
Super Value Asian Buffet (10+1 Courses)
Favourite dish: All the dishes
First time ordering from merchant: Yes
Will recommend this merchant: Yes
3.0 /5
(Verified Purchase)
Reviewed on 15th Feb 2019
More:
Food
Service
Value
  • Friends/Family Event
  • Westwood Ave
  • 9th Feb 2019
  • 50 Pax
Reviewed on 15th Feb 2019 Verified Purchase
Food was tasty (other than a try of burnt banana balls and mee siam that has gone bad) and display was nice but service is terrible.

Delivery was 1.5 hours late and when it arrives, the mee siam has gone bad. WORD did offer to send a fresh batch ... More but we declined since guests were hungry after the 1.5hr wait. Was given a refund of $50.

Two days after the event, when I was reviewing photos and chasing for the mee siam refund, I realised that two dishes were replaced without prior informing me - Chicken Mousse with Black Olive Canapé and mini rice kuehs were replaced with watermelon salad, chicken bits in black pepper sauce and fried fish balls.

Informed WORD of this but her reply was that I should have informed her on the spot (my mistake really, that i couldn't hold back my hungry guests for a further 10mins after the 1.5hr delay to check on the delivered food when is clearly so common for caterers to send things)

To make matter worse, after the initial denial that items were replaced, I was told that the items replaced are of a higher value and that Salad is an intercontinental dish (whatever this means).

It has been four days since she was supposed to return to me after checking with the kitchen but there was no news since.

Well, she has definitely hit the nail on the head by saying it's all my fault - ya, my fault really, for choosing WORD.
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High Tea (10 Courses+1 Beverage)
First time ordering from merchant: Yes
Will recommend this merchant: No
5.0 /5
(Verified Purchase)
Reviewed on 12th Feb 2019
More:
Food
Service
Value
Reviewed on 12th Feb 2019 Verified Purchase
Food was good but banana muffin was not as expected? Not sure if it actually was a banana muffin. It was nice but the sauce spilled all over the containers due to the containers being crushed.
Mini Takeaway Buffet Set B
Favourite dish: Epok Epok
First time ordering from merchant: Yes
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 24th Feb 2019
More:
Food
Service
Value
  • Friends/Family Event
  • Jalan Kembangan
  • 9th Feb 2019
  • 35 Pax
Reviewed on 24th Feb 2019 Verified Purchase
The food is good and love the setup.

But the service definitely need to be improved during the peak period (Ordered during the Cny weekend). Driver was an hour late even though it is stated that the food would be ready to be eaten at 12pm. The ... More food quantity is little. Understand if the pieces of fish, chicken is tagged fix to the number of headcount... But the noodle is way too little. Definitely not enough for 35pax.
Show less
Happiness Buffet Menu A
Favourite dish: Roasted chicken
First time ordering from merchant: Yes
Will recommend this merchant: Probably

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A customer just ordered for 2 pax for 29th Nov
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