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"Good service but will not order again"

Review of WORD. Events and Catering by Ms Joey

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3.0 /5
(Verified Purchase)
Reviewed on 13th Feb 2019
More:
Food
Service
Value
  • Ms Joey
  • Birthday
  • Singapore
  • 9th Feb 2019
  • 25 Pax
Reviewed on 13th Feb 2019 Verified Purchase
Just to share our experience from ordering from WORD.

This catering was meant for my grandma's birthday and it was ruined as we waited 2 hours waiting for the food.

The food supposed to arrive at 7 pm and I called the in-charge and she ... More directed saying the driver will call back to advise the ETA.

Finally, at 8:30 pm, the workers arrived just to set up the table and lay the tray etc, and went down to the car park to wait for their other colleague who was on the way with the food. He arrives with the food around 9pm and it was 2 hours late already.

Caterer wanted to use a black cloth as a base for the table, it is CNY period.. & their trays were very dirty too.

We decided to ask for cancellation & WORD in-charge gladly accept it and transfer it within that night.

We have not tasted the food hence, we are unable to comment on it. However, I hope WORD can improve more on their communication between customers and their workers, improve their food arrival timing and their full table set up decorations too.

Do note that caterer does not give you a call for confirmation of your order and will only email you to transfer the amount to their bank account, all via emails/sms only.

But will we order again from WORD? No, as we were really disappointed.

My review is just my two cent worth and hopes you will choose your caterer carefully.
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Super Value Asian Buffet (10+1 Courses)
provided by WORD. Events and Catering
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.2/ 5 All reviews
Most favourite dish: Torpedo Prawn With Tartar Dip And Crab Meat Egg
118 reviews in total by past customers
A customer just ordered for 1 pax for 18th Nov
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