"Good service but will not order again"

Just to share our experience from ordering from WORD.

This catering was meant for my grandma's birthday and it was ruined as we waited 2 hours waiting for the food.

The food supposed to arrive at 7 pm and I called the in-charge and she ... More directed saying the driver will call back to advise the ETA.

Finally, at 8:30 pm, the workers arrived just to set up the table and lay the tray etc, and went down to the car park to wait for their other colleague who was on the way with the food. He arrives with the food around 9pm and it was 2 hours late already.

Caterer wanted to use a black cloth as a base for the table, it is CNY period.. & their trays were very dirty too.

We decided to ask for cancellation & WORD in-charge gladly accept it and transfer it within that night.

We have not tasted the food hence, we are unable to comment on it. However, I hope WORD can improve more on their communication between customers and their workers, improve their food arrival timing and their full table set up decorations too.

Do note that caterer does not give you a call for confirmation of your order and will only email you to transfer the amount to their bank account, all via emails/sms only.

But will we order again from WORD? No, as we were really disappointed.

My review is just my two cent worth and hopes you will choose your caterer carefully.
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