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"Disappointment with this caterer!"

Review of KIM KITCHENZ by Kingsley

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Tingkat
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(Verified Purchase)
Reviewed on 6th Jul 2022
More:
Food
Service
Value
  • Kingsley
  • Tingkat/ Daily Meals
  • Bishan Street 13
  • 8th Jun 2022
  • 2 Pax
Reviewed on 6th Jul 2022 Verified Purchase
I have placed tingkat order for 2 pax last month. The delivery service and explanation was not acceptable and hence I did not even continue to the end of my plan. I terminated the service hald way through and request for a refund. I had previous ... More tingkat orders previously and this was a higher price compared to Jessie, HewTop , Ronnie etc. However, it was a HUGE disappointment.

Late delivery 2 days in a row.

Explanation for 1st day: Traffic was bad - however, there was NO notification from them to inform me that the delivery is late. Delivery came in at 7.58pm and food was cold. I had to call, only then to understand that the delivery is late. Fair enough, they offered a 1 free meal replacement. I decided it was ok.

Day 2, food delivery still came in AFTER 7.30pm. Again, the explanation was heavy traffic and hence the late delivery. I was asked to UNDERSTAND the situation, that the company takes the safety of the drivers seriously. In another words, are they trying to say other tingkat caterers do NOT care for their drivers? Because this is NOT the first time for my tingkat delivery and I have NO issues with other caterers at all.

In terms of food, it is slightly better compared to previous caterers but again the tingkat package cost is higher compared to my previous tingkat orders.

The overall experience was extremely unpleasant. I had to terminate the plan within the week and source for other caterers. I strongly NOT recommend this caterer especially if you have family members who are diabetic that needs to have dinner on time.
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Traditional Tingkat Series - Lunch/Dinner Tingkat (20 Days, 3 Dishes + 1 Soup OR 4 Dishes)
provided by KIM KITCHENZ
Favourite dish: nil
First time ordering from merchant: Yes
Will recommend this merchant: No
Kim Kitchenz from KIM KITCHENZ responded to this review
Responded on 7th Jul 2022 01:17 PM
Thank you so much for this review. We really appreciate you being a customer and we will carry on to do our best.

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.4/ 5 Last 6 months
Most favourite dish: Fish
460 reviews in total by past customers
A customer just ordered for 26th Nov, 10:00AM
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