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"Irresponsible, Not reliable, Dishonest and Poor Service"

Review of On & On Diners by Mr Desmond Kang

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Tingkat
Restaurant
No price mark-up
Cheapest island wide delivery $2.90 to $9.90
Pre-order up to 28 days ahead
Best Tingkat & Daily Meal Promotions from $3 /pax
Biggest Tingkat Portal with 26 merchants
121,000+ Real Reviews
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Biggest Cakes Portal with 5,085 cakes
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Latest Orders

Trial Tingkat - 3 Dishes + 1 soup/ 4 Dishes (5 days)(Lunch)
1 pax for 26th Nov
11 mins ago
Premium Economy Mini Buffet @ $14.90/pax
8 pax for 15th Dec
12 mins ago
9+1 Course Christmas Menu A @$18/pax
80 pax for 5th Dec
35 mins ago
The Joyful Feast (Asian Party Set) $388/set (w/Platter & Log Cake)
1 pax for 19th Dec
36 mins ago
10 Days Dinner Tingkat Package (Weekdays Only)
4 pax for 27th Nov
37 mins ago
5 Days Dinner Tingkat Package (Weekdays Only)
2 pax for 28th Nov
37 mins ago
Lunch Tingkat (20 Day, 3 Dishes + Soup OR 4 Dishes)
1 pax for 10th Dec
56 mins ago
Dancer Mini Buffet @$208/set
1 pax for 21st Dec
1 hour ago
Premium Delights Single Meal Package (20 Days Package) (3 Dishes 1 Soup OR 4 Dishes)
1 pax for 27th Nov
1 hour ago
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
3 pax for 27th Nov
1 hour ago
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
2 pax for 6th Jan
1 hour ago
5 Days Dinner Tingkat Package (Weekdays Only)
2 pax for 25th Nov
1 hour ago
Cake Vouchers
for 24th Nov
1 hour ago
Harvest Buffet @$13/pax
30 pax for 1st Dec
1 hour ago
20 days Trial Package
1 pax for 2nd Dec
1 hour ago
Lunch Tingkat (20 Day, 3 Dishes + Soup OR 4 Dishes)
3 pax for 2nd Dec
1 hour ago
Healthier Standard Buffet Package Menu D
40 pax for 29th Jan
1 hour ago
Trial Tingkat - 3 Dishes + 1 soup/ 4 Dishes (5 days)(Lunch)
1 pax for 2nd Dec
2 hours ago
Premium Delights Single Meal Package (20 Days Package) (3 Dishes 1 Soup OR 4 Dishes)
1 pax for 25th Nov
2 hours ago
Mini Buffet B @$20/pax
15 pax for 16th Dec
2 hours ago
20 days Trial Package
1 pax for 2nd Dec
2 hours ago
Passion Delight (Serve 10 pax) @ $168/set
1 pax for 22nd Dec
2 hours ago
Swatow Deluxe Buffet Menu @ $23.80/Pax
30 pax for 7th Dec
2 hours ago
Tea Party Box
for 6th Dec
2 hours ago
Christmas Day Special $19.90/pax (w/Logcake)
130 pax for 21st Dec
a few hours ago
Expand to see more orders

Latest Reviews

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Latest Request for Quotations

Client Event
Corporate Mini buffet for 20 guests on 23 Dec 2024
Corporate Mini buffet for 845 guests on 17 Dec 2024
Corporate Mini xmas buffet for 15 guests on 20 Dec 2024
3.0 /5
(Verified Purchase)
Reviewed on 10th May 2021
More:
Food
Service
Value
Irresponsible, Not reliable, Dishonest and Poor Service
Reviewed on 10th May 2021 Verified Purchase
Ordered for 15 pax for Mother's Day and receive confirmation. Only received food for 10 pax without following my order form.

As i was not around, i passed $271.25 to my brother to pay to the delivery. The delivery counted the money twice and ... More when my brother and mother asked him if the money is correct, he had the audacity to say that it is correct even though he knows that it is wrong. Besides that, there is no golden mantou delivered to me to go with the chilli prawn and tofu.

The worse thing is that i email them twice and called the office twice to get the management to call me to resolve this issue, there is no callback till now.

This is the worse ever caterer that i have experienced in terms of customer service and recovery. The least that they should do is to get someone to call me to assure me that the case is being investigated and that they will get back to me asap.
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10 Course Mother’s Day Promo: $16.90+/Pax (with free delivery)
provided by On & On Diners
First time ordering from merchant: Yes
Will recommend this merchant: No
On & On Diners from On & On Diners responded to this review
Responded on 10th May 2021 05:26 PM
Hi Sir,
Thank you for taking the time to give us your feedback. We value your business and regret that you were disappointed. Our sales team have approached you with a satisfactory service recovery. Thank you for bringing this matter to our ... More attention. We will use the feedback to make us better. We hope to be able to continue to cater to you in the future.

Warm Regards,
On & On Diners.
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.8/ 5 Last 6 months
Most favourite dish: Chicken Rendang
598 reviews in total by past customers
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A customer just ordered for 1 pax for 26th Nov
(Ordered 11 mins ago)
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