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"Not an ideal caterer"

Review of Rico Catering Pte Ltd by Mr Melvin

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a few hours ago

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3.0 /5

(Verified Purchase)

Reviewed 2 weeks ago

More:

Food

Service

Value

Mr Melvin
Friends/Family Event
Tampines Avenue 5
29th Jan 2025
30 Pax

Not an ideal caterer

Reviewed 2 weeks ago Verified Purchase

The food arrived very late and also the foods are cold and not fresh. I have to called several time to chase for its arrival. It fall below my expectation.

JUBILANT BUFFET 喜庆丰收 (w/Platter)
provided by Rico Catering Pte Ltd

First time ordering from merchant: Yes

Will recommend this merchant: No

KC from Rico Catering Pte Ltd responded to this review

Responded on 4th Feb 2025 09:45 AM

Thank you for your feedback. We sincerely apologize for the delay in your order and for the food not meeting your expectations. This is certainly not the experience we aim to provide, and we understand your frustration. We deeply regret any ... More inconvenience caused by the late delivery and the food being cold.

Your comments have been noted, and we will investigate the cause of the delay to ensure this does not happen in the future. We take your satisfaction seriously and will do our best to improve our service moving forward.

We truly appreciate your understanding and hope to have the opportunity to serve you better in the future.
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FoodLine Authentic Review

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Review Summary

Customer rating: 4.2/ 5 Last 6 months

Most favourite dish: Money Bags

11 reviews in total by past customers

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