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"Terrible experience and not value for money"

Review of QQ Catering by Mr Serene Tan

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2.0 /5
(Verified Purchase)
Reviewed on 25th Jan 2023
More:
Food
Service
Value
Terrible experience and not value for money
Reviewed on 25th Jan 2023 Verified Purchase
Food was delivered at 4 plus in the afternoon even though we indicated 6pm. By the time we consumed the food at 6.30pm, the fried rice and broccoli/cauliflower had gone rancid. The bak kwa fried rice was miserable - barely any noticeable bak kwa ... More anyway. The fried fish was ok. Ngoh hiang was simply the type that you could buy from the frozen section of supermarkets - full of fish paste. Terrible experience and will not be ordering from this caterer ever again.
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CNY Reunions 新春大团圆 @$19.88/pax (U.P $26.50)
provided by QQ Catering
First time ordering from merchant: Yes
Will recommend this merchant: No
QQ Catering Team from QQ Catering responded to this review
Responded on 27th Jan 2023 01:00 PM
Dear Ms Serene

Greetings from QQ Catering!

Thank you for your feedback. We would like to sincerely apology for the disappointment you have experienced.

Regarding the braised white fungus with broccoli & crab meat & fried rice, we will ... More refund you . Can you provide us the banking details please. Please reply via email to us.

Beneficiary Name:
Account Numbers:
Bank Name:

We assure you that your complaints and feedback will give us an opportunity to remedy any existing problem and help to improve our service.

I hope you find the rest of the service well except for the veg & fried rice issue. We are looking forward to your future engagement.

Thank you and have a great day!
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 3.5/ 5 Last 6 months
Most favourite dish: Curry Chicken
268 reviews in total by past customers
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A customer just ordered for 1 pax for 12th Nov
(Ordered 45 mins ago)
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