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"Terrible experience and not value for money"

Name: CNY Reunions 新春大团圆 @$19.88/pax (U.P $26.50)
Brand: QQ Catering

Review of QQ Catering by Mr Serene Tan

Get cash rewards and win $388 this month by ordering from QQ Catering through FoodLine.sg here.

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2.0 /5

(Verified Purchase)

Reviewed on 25th Jan 2023

More:

Food

Service

Value

Mr Serene Tan
Friends/Family Event
Jalan Sindor
22nd Jan 2023
15 Pax

Terrible experience and not value for money

Reviewed on 25th Jan 2023 Verified Purchase

Food was delivered at 4 plus in the afternoon even though we indicated 6pm. By the time we consumed the food at 6.30pm, the fried rice and broccoli/cauliflower had gone rancid. The bak kwa fried rice was miserable - barely any noticeable bak kwa ... More anyway. The fried fish was ok. Ngoh hiang was simply the type that you could buy from the frozen section of supermarkets - full of fish paste. Terrible experience and will not be ordering from this caterer ever again.
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CNY Reunions 新春大团圆 @$19.88/pax (U.P $26.50)
provided by QQ Catering

First time ordering from merchant: Yes

Will recommend this merchant: No

QQ Catering Team from QQ Catering responded to this review

Responded on 27th Jan 2023 01:00 PM

Dear Ms Serene

Greetings from QQ Catering!

Thank you for your feedback. We would like to sincerely apology for the disappointment you have experienced.

Regarding the braised white fungus with broccoli & crab meat & fried rice, we will ... More refund you . Can you provide us the banking details please. Please reply via email to us.

Beneficiary Name:
Account Numbers:
Bank Name:

We assure you that your complaints and feedback will give us an opportunity to remedy any existing problem and help to improve our service.

I hope you find the rest of the service well except for the veg & fried rice issue. We are looking forward to your future engagement.

Thank you and have a great day!
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