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"Delicious food but service needs to improve"

Review of Spark and Flame Catering (The Flame Cafe N Spark Restaurant) by Mr Xavier Ng

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4.0 /5
(Verified Purchase)
Reviewed on 4th May 2023
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Delicious food but service needs to improve
Reviewed on 4th May 2023 Verified Purchase
Special type of catering as we can mix western with Asian food in 1 catering, food was great, except for Spaghetti as it is too sweet and tasted like bottled tomato ketchup.
The driver forgot to set up the burner to keep our food warm, which I ... More have to serve all my guest cold food, if not the food tasting experience will be better.
Caterer did have service recovery of some desserts for the following weekend. Thank you for the nice gesture, but driver that delivered the food again spoilt our experience by delivering it to wrong address and refusing to redeliver to the correct address.
Our experience has been greatly penalised by the service attitude of the driver/ delivery person which I suspect is the same person for both deliveries.
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International Exquisite Buffet
provided by Spark and Flame Catering (The Flame Cafe N Spark Restaurant)
Favourite dish: Mushroom soup
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
00:03

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.7/ 5 Last 6 months
Most favourite dish: Curry Chicken
278 reviews in total by past customers
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A customer just ordered for 50 pax for 30th Nov, 5:30PM
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