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"Nice Home Cooked food but very bad customer service"

Review of Fong Fu Food Catering by Mr Zeph Kee

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4.0 /5
(Verified Purchase)
Reviewed on 28th Jul 2021
More:
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  • Mr Zeph Kee
  • Tingkat
  • Serangoon North Avenue 4
  • 29th Jun 2021
  • 2 Pax
Nice Home Cooked food but very bad customer service
Reviewed on 28th Jul 2021 Verified Purchase
Honest feedback, food is value for money and very homely feel.

However, service is very bad from Fong Fu end as Foodline is more willing to accommodate. There is also conflicts between Foodline and Fong Fu as both parties ask me to contact them ... More while saying they cannot do anything from their end. In the end Foodline did a follow up instead of Fong Fu who is supposed to get back to me.

Another issue with Fong Fu is the delivery time as it can be so hectic that today and tomorrow's delivery timing can be 90mins apart. I cannot accept this.
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Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
provided by Fong Fu Food Catering
First time ordering from merchant: No
Will recommend this merchant: Not too sure

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.6/ 5 Last 6 months
Most favourite dish: Soup
2100 reviews in total by past customers
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A customer just ordered for 40 pax for 25th Dec, 6:00PM
(Ordered a few hours ago)
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