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"Much room for improvement"

Name: Family Deluxe Dinner Tingkat - 20 Days
Brand: Le Xin Catering Group Pte Ltd

Review of Le Xin Catering Group Pte Ltd by Ms Foo

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3.0 /5

(Verified Purchase)

Reviewed on 1st Jun 2020

More:

Food

Service

Value

Ms Foo
Dinner tingkat delivery
Bukit Batok West Avenue 6
20th Apr 2020
2 Pax

Much room for improvement

Reviewed on 1st Jun 2020 Verified Purchase

This was my second time ordering as other caterers are full (first time was a few years ago with average food quality)
Most dishes are quite blend including braised dishes and soup; meat in soup not tender enough. Can improve with more ... More sauce/spices and gravy, and more varied cooking methods. Inconsistent use of lids or plastic sealing of opted microwavable containers; tend to leak or feel oily on the exterior regardless.
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Family Deluxe Dinner Tingkat - 20 Days
provided by Le Xin Catering Group Pte Ltd

Favourite dish: Crispy fish steak with dark sauce

First time ordering from merchant: No

Will recommend this merchant: No

Le Xin Catering Group Pte Ltd from Le Xin Catering Group Pte Ltd responded to this review

Responded on 1st Jul 2020 11:50 AM

Dear Ms. Foo,

Thank you for your valuable feedback and support towards Le Xin Catering Group.

We would like to express our sincerest apologies on the unpleasant experience you have been through. As our company takes such food quality matters ... More very seriously, our kitchen has proceeded to review the dishes mentioned in your feedback.

We would also like to apologize for the change of using container lids for a short period due to the shortage of seals during COVID-19 period. We have used back our sealing method to avoid food spillage immediately when there are stocks for us to use.

As we strive to provide the best food for our customers, we have escalated your feedback and concerns to our chefs and kitchen staff to improve on our dishes. We apologise for any inconvenience caused and hope to continuously improve to serve you better.

Best Regards,
Le Xin Catering Grou
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