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"Room for improvement"

Name: 10 days Tingkat
Brand: Our Daily Food Sg

Review of Our Daily Food Sg by Ms Jazlyn

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4.0 /5

(Verified Purchase)

Reviewed on 29th Sep 2022

More:

Food

Service

Value

Ms Jazlyn
Catered
B Bukit Batok St 52
30th Aug 2022
2 Pax

Room for improvement

Reviewed on 29th Sep 2022 Verified Purchase

The food portion has been generous and there's a meatless option on some Mondays. However there are missing items occasionally which should not have happened given the premium price.

There should be a customer service rep to address incoming ... More queries as it took 2-3 days to get a reply.
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10 days Tingkat
provided by Our Daily Food Sg

Favourite dish: Meatless Mnoday

First time ordering from merchant: No

Will recommend this merchant: Probably

Team ODF from Our Daily Food Sg responded to this review

Responded on 17th Mar 2023 04:17 PM

Dear Ms Jazlyn,

Thank you for taking the time to provide us with your feedback. We are glad to hear that you appreciate our generous food portions.

We apologize for the missing items in your orders. This is not our standard practice, and we ... More will be sure to take immediate steps to prevent this from happening again in the future. We understand that our customer service response time may not have met your expectations. We strive to provide timely and efficient support to all our customers, and we will work on improving our response time in the future.

Thank you again for your feedback, and we hope to continue providing you with delicious and satisfying meals in the future.
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