My 10-day trial package should have started on 5 May but no lunch was delivered that day, even up to 2:30pm. I whatsapped the caterer's assistant but there was no response, so I ended up calling FL instead, to seek assistance. It turned out the ... Morecaterer got my start-date wrong and my food came only on 6 May. It was a rather unpleasant experience for a first-time customer, but thank goodness the rest of the trial period went smoothly. Show less