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"Good but need more tracking detail"

Name: Father's Day Cake
Brand: Juz Scooop

Review of Juz Scooop by Ms Joey Yong

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4.0 /5

(Verified Purchase)

Reviewed on 27th May 2021

More:

Food

Service

Value

Ms Joey Yong
Birthday
Serangoon North Avenue 1
27th May 2021

Good but need more tracking detail

Reviewed on 27th May 2021 Verified Purchase

Cake was delivered in a very nice packing. However, i suggest that if there is an app or SMS that can keep us inform whether the items had been delivered. This is good especially if we are sending it to a friend as a surprise gift.

Father's Day Cake
provided by Juz Scooop

First time ordering from merchant: Yes

Will recommend this merchant: Yes

Jennifer from Juz Scooop responded to this review

Responded on 27th May 2021 09:19 PM

Hi Joey,

Thank you for your review and compliment for the cake and our packaging.
Regarding your statement of "I suggest that if there is an app or SMS that can keep us inform whether the items had been delivered.", we are unaware of this ... More request at all. We never received such notice/request from Foodline.

We are one of the caterers on Foodline. It is a platform where customers like you can place food order. Foodline is responsible to pass your extra/special request that is NOT stated in the order to us so that we can follow up accordingly. Regarding your request stated in the review, we are never in the loop and we are not informed either through email, phone call, SMS nor WhatsApp.

Sending an SMS to the customer upon delivery to the recipient is not a common practice especially the customer and recipient is 2 different person. However it is not a tall order but honestly we need to be informed of your request in the first place.
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