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"Bad customer service and cold food"

Review of Le Xin Catering Group Pte Ltd by Ms Lee Zhang Er

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Tingkat
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Latest Request for Quotations

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3.0 /5
(Verified Purchase)
Reviewed on 14th Jun 2019
More:
Food
Service
Value
Bad customer service and cold food
Reviewed on 14th Jun 2019 Verified Purchase
The caterer did not process my order on time and in the end the tingkat service started 2 days later than my requested date. I was told over the phone that the officer in charge did not process my order, no reason was given for the lapse in service. ... More However, the officer who attended to my call promptly helped me commence my tingkat service.

I ordered for dinner and the food always arrive at about 4pm and by the time it is time for dinner, the food is always cold. the food is packed in different microwavable containers and it is a hassle to heat up the food. Would prefer if they use a bento box (for 1 pax) so it is easier to heat up the food at one go.

Taste wise, the food is quite tasty, if not for the cold food.
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Family Deluxe Lunch Tingkat - 5 Days Trial
provided by Le Xin Catering Group Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.7/ 5 Last 6 months
Most favourite dish: Curry Chicken
1206 reviews in total by past customers
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A customer just ordered for 22 pax for 1st Dec, 12:00PM
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