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"Food is not bad but services and delivery needs to improve"

Name: Family Deluxe (Lunch) - 5 days Trial
Brand: Empire Food Catering Pte Ltd

Review of Empire Food Catering Pte Ltd by Ms Ruth

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4.0 /5

(Verified Purchase)

Reviewed on 15th Apr 2020

More:

Food

Service

Value

Ms Ruth
Household lunch
B Lorong 1 Toa Payoh
13th Apr 2020
2 Pax

Food is not bad but services and delivery needs to improve

Reviewed on 15th Apr 2020 Verified Purchase

The food taste is not bad generally except that fried chicken is quite dry and sambal source quite oily. The rest is ok. Services could be better, especially the sales/admin person called to chase for payment saying that she already emailed me, ... More which she didn't. After I made payment and replied to the email in the morning, she still called in the afternoon to chase for payment without checking my replied email to her. The delivery guy never rang the bell whenever food arrived, unlike another caterer.
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Family Deluxe (Lunch) - 5 days Trial
provided by Empire Food Catering Pte Ltd

First time ordering from merchant: Yes

Will recommend this merchant: Not too sure

Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review

Responded on 1st Jul 2020 09:54 AM

Dear Ms Ruth,

Thank you for your valuable feedback.

Our sincerest apologies about the unpleasant experience you have been through.

Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake ... More would not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better.

We will continue to strive and we look forward to serving you better in future.

Best regards,
Empire Food Catering
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