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"Not recommended. Unhappy customer."

Name: Family Deluxe (Dinner) - 10 days
Brand: Empire Food Catering Pte Ltd

Review of Empire Food Catering Pte Ltd by Ms Vivien

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3.0 /5

(Verified Purchase)

Reviewed on 18th May 2020

More:

Food

Service

Value

Ms Vivien
Friends/Family Event
Hougang Street 91
27th Apr 2020
4 Pax

Not recommended. Unhappy customer.

Reviewed on 18th May 2020 Verified Purchase

Ordered tingkat dinner for 4 pax. Each dish was squeezed into 1 bowl - very miserable portion fpr 4 pax. The soup came in 2 bowls but each bowl was only half full.

The caterer imposed an additional $10 for disposable container when the staff ... More called me to make payment. When I ordered through foodline, there was no indication of this.
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Family Deluxe (Dinner) - 10 days
provided by Empire Food Catering Pte Ltd

First time ordering from merchant: Yes

Will recommend this merchant: No

Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review

Responded on 1st Jul 2020 09:52 AM

Dear Ms. Vivian,

Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on ... More Foodline’s webpage that delayed the update of the price.

Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering
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