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"Good food"

Review of Swatow Seafood by Yvonne Ong

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4.0 /5

(Verified Purchase)

Reviewed on 25th Sep 2023

More:

Food

Service

Value

yvonne ong
Birthday
24th Sep 2023
20 Pax

Good food

Reviewed on 25th Sep 2023 Verified Purchase

Ordered sambal fish but sweet and sour fish came instead. My guests said the fish was not fresh. Food was otherwise nice.

Swatow Classic Mini Buffet Menu @ $22.50/pax
provided by Swatow Seafood

Favourite dish: Signature chicken

First time ordering from merchant: Yes

Will recommend this merchant: Yes

CK Wong from Swatow Seafood responded to this review

Responded on 27th Sep 2023 03:16 PM

Dear Yvonne,

We apologize for the mix-up with your order and any inconvenience it may have caused. We're sorry that you received sweet and sour fish instead of the sambal fish you ordered.

We also regret that the fish did not meet your ... More expectations in terms of freshness. We take food quality seriously, and we will look into this matter to prevent it from happening again.

We're glad to hear that you enjoyed the rest of your meal. We value your feedback and hope you'll give us another chance to serve you better in the future. If you decide to order from us again, please inform our staff of your previous experience, and we'll ensure a smoother dining experience for you.

Thank you for bringing this to our attention.
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Review Summary

Customer rating: 4.7/ 5 Last 6 months

Most favourite dish: Orh Nee And Fried Rice

45 reviews in total by past customers

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